Refund & Cancellation Policy
Last updated: 28 September 2026
1. Cancelling your subscription
You may cancel a paid subscription at any time from your account settings (billing area). Cancellation takes effect at the end of the current billing cycle — you keep full access to your plan until the period you have already paid for runs out, and the subscription simply does not renew afterwards. No cancellation fee is charged.
2. Refund eligibility
Eligible refunds — for example, charges made in error, charges after cancellation, or service that could not be delivered — are processed back to the original payment method within 5–7 business days of approval. Depending on your bank or payment provider, it may take an additional few days for the amount to reflect in your account.
3. Failed and duplicate debits
If a payment was debited from your account but the transaction failed, or if you were charged more than once for the same purchase, the excess or failed amount is refunded automatically to the original payment method without you needing to request it. If you do not see the refund within 5–7 business days, contact us using the details below.
4. How to request a refund
Email care@zoazoneservices.com with the email address on your account, the date and amount of the charge, and a short description of the issue. We acknowledge every refund request within 48 hours.
5. Contracting entities
For customers in India, payments and refunds are processed by Zoa Zone Services Pvt Ltd, 376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India, in INR via Cashfree Payments. For customers outside India, payments and refunds are handled by Zoa Zone Services LLC, 1770 Grand Concourse 12A, Bronx, NY 10457, USA.